Return Policy
Last updated February 12th, 2023

Thank you for your purchase, we hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

Returns:
All returns must be postmarked with fourteen (14) days of the delivered date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process:
To return an item, please email customer support at support@terabytescomputers.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packing and Item(s), RMA Number and Return Form, then mail your return to the following address:
Terabytes Computers
Attn: Returns
RMA #
Shop 2, High Street
Dingwall
Inverness, IV15 9ST
Scotland, UK

After receiving your returns and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item(s) to process your return. We will notify you be email when your return has been processed.
Exception:
The following items cannot be returned or exchanged.
Memory Cards, DVD’s CD’s or Software (including games)
Headphones/Headsets/Earphones/Pods for Hygiene reasons.
Digital and physical Codes (Steam, Xbox, PSN, Microsoft (Office(365) and Windows Product Codes)) ETC. If the silver strip on the physical code is damaged or partially scratched/damaged or Removed. Including Physical and Digital Gift Cards.
For defective or damaged products, please contact us at the contact details below to arrange a refund.

Questions and Contact Details:

If you have any questions concerning our return policy, please contact us at:
01349 865 008
support@terabytescomputers.co.uk